Refund & Cancellation Policy

1. Order Cancellation

Before Shipment

• Log in to your account and go to "My Orders"
• Select the order you wish to cancel
• Click "Cancel Order" and confirm
• Alternatively, email us at info@culinarykitchen.store with your order number

After Shipment

Once an order has been shipped, it cannot be cancelled. However, you can:

• Refuse delivery when the courier arrives
• Return the product after receiving it (see Return Policy below)

2. Return Policy

Eligible for Return:

• Products received in damaged or defective condition
• Wrong product delivered
• Product significantly different from description/images
• Missing items from the order
• Unused and unopened products in original packaging

3. How to Return

1. Initiate Return Request

   Email us at info@culinarykitchen.store with:

   • Order number
   • Product name and quantity to return
   • Reason for return
   • Photos of the product (if damaged/defective)
2. Return Approval

   Our team will review your request within 24-48 hours and send you return instructions.

3. Pack & Ship

   Pack the product securely in original packaging. Ship to the address provided or schedule a pickup (if available in your area).

4. Quality Check

   Once received, we'll inspect the product within 2-3 business days.

5. Refund Processing

   After approval, refund will be initiated within 5-7 business days.

4. Refund Policy

Refund Methods:

Original Payment Method	Refund Method	Timeline
Cash on Delivery (COD)	Bank Transfer (NEFT/IMPS)	5-7 business days
UPI	Original UPI ID	3-5 business days
Credit/Debit Card	Original Card	5-10 business days

Refund Amount:

• Full Refund: Product price + Original shipping charges (if order was defective/wrong)
• Partial Refund: Product price only (if return is customer-initiated for change of mind)
• Return Shipping: Customer bears return shipping cost for change-of-mind returns

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Do NOT accept the delivery if damage is visible on package
• If accepted, take photos/video of the damage immediately
• Report within 24 hours of delivery
• We will arrange FREE return pickup and send replacement or full refund

6. Replacement Policy

You can request a replacement instead of refund for:

• Damaged or defective products
• Wrong size/variant delivered
• Missing items in the order

Replacement is subject to stock availability. If out of stock, we will process a refund.

7. Late or Missing Refunds

If you haven't received your refund within the stated timeline:

1. Check your bank account/UPI app again
2. Contact your bank - refunds can take additional time to post
3. Email us at info@culinarykitchen.store with your order number

8. Contact for Returns & Refunds